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/ SHIPPING POLICY

/ RETURN AND EXCHANGE POLICY

We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. 

Please review our shipping methods to receive an estimated timeframe of the delivery of your package.

NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS

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CANCELLATION AND MODIFICATION POLICY

Orders can be changed or modified but never cancelled for “full refund”. We DO NOT OFFER REFUNDS, due to the nature of the product. Once the order has been placed, we will only make modifications to the order. Please, refer to Return and Exchange Policy.

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SHIPPING DELAYS

All UPS and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

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FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges us to make the correction or to reship the product. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL!

If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!

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LOST SHIPMENTS

If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We  will need to contact the responsible shipping service right away and initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package.

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Due to the nature of the product, your order must meet Federal Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival to our offices.

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RETURNS 

All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please call customer service at (386) 235-0589 within 3 days of the receipt date. 

If the hair received does not meet our brand standards, we will gladly exchange it and begin the exchange process per our cost.

Our fulfillment department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.

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EXCHANGES

Blaque Diva Hair, LLC, at its sole discretion, may exchange products under the following conditions:

  • Requests must be made within 3 business days of receipt of product(s).

  • Any exchange requested after 3 business days of receiving the product will not be honored.

  • We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.

  • According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.

  • Product must be exchanged for something of equal or greater value.

  • In order to process an exchange, the product would need to be sent back at your expense. When requesting an exchange, a BDiva representative will send a return label to you via your email address. This label should be printed and placed onto your package to ensure your package is insured during its route back to our offices. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.

  • Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that Blaque Diva Hair is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer.

  • Customer is responsible for the reshipment cost as that is a separate service that has already been used.

  • For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed as we do not refund ANY costs.

 

RETURN AND EXCHANGE PROCEDURE 

Our Customer Service department will personally guide you over the phone to assist you with your returns and exchanges request.

When you receive your item(s), open the box and visually examine the product to verify if you have received the desired texture and lengths you ordered. You can gently take the hair out of the plastic. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered.

Please, contact us immediately at (386) 235-0589 with any discrepancy or questions.

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